How can I contact Jonix?

You can reach out to us via email at info@jonixstore.com, and our dedicated customer service team will gladly assist you with any inquiries or assistance you may need.

Do you ship worldwide?

Yes, we do.

Where do you ship from?

All our products are shipped directly from our warehouse in Hong Kong.

Can I change or cancel my order?

Given our commitment to swift order processing, any change or cancellation requests must be submitted within 12 hours of placing your order. Requests received beyond this time frame will not be accommodated. However, should you wish to make alterations after receiving your order, returns for a full refund are accepted.

What payment methods do you accept?

We accept payments via all major credit cards (VISA, Mastercard, AMEX), as well as PayPal.

When will my order be processed?

Orders are processed Monday through Friday. Please allow 1-3 business days for order processing, with shipping taking place the following day after processing. Please note that we do not process orders over the weekends.

How long will it take to receive my order?

Due to high demand, please anticipate an estimated delivery window of 2-4 weeks for your order to arrive.

What if I don't receive my order?

If your order has not been received within 30 days after shipping, you are entitled to a full refund.

Will I be charged with customs and taxes?

Our displayed prices are tax-free in US Dollars. However, please note that upon receiving your order, you may be subject to duties and taxes determined by your local customs office. Any import taxes, duties, or related fees are your responsibility and will not be covered by us. Kindly contact your local customs office for further information regarding these charges. We are not liable for any delays caused by the customs department in your country.